ITIL Service Design Often Overlooked
Network Performance Innovations (NPI) will help you make the most of ITSM to realize a ROI. NPI has worked with several multi-billion dollar corporations to help them improve their ITSM processes and implement APM, NPM, automated ITSM and provisioning.
An ineffective service design process is a major contributing factor to service disruptions; however, this isn’t obvious. Change management addresses the risks associated with change by managing how changes are implemented. It presupposes that the content of the change has been adequately designed, tested, and the impact assessed through the service design processes.
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Common Misconceptions About ITSM:
[evp t=thirditem img=”http://www.networkperformanceinnovations.com/wp-content/uploads/2013/02/info.png” last=0 title=”Change Management”]Most service disruptions are due to change; however, service design is usually at fault.[/evp]
[evp t=thirditem img=”http://www.networkperformanceinnovations.com/wp-content/uploads/2013/02/info.png” last=0 title=”Incident Management”]Many incidents are due to faults in the design. Wouldn’t it be more cost effective to do it right the first time?[/evp]
[evp t=thirditem img=”http://www.networkperformanceinnovations.com/wp-content/uploads/2013/02/info.png” last=1 title=”Return on Investment”]Change and Incident Management are lauded as the major contributors; however, a well executed service design program provides substantial ROI.[/evp]
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Its Time For A Paradigm Shift
Business process based on the ITIL framework should improve efficiency. However, most organizations focus on change management, which doesn’t address the content of the changes. Standardizing your network configuration and subjecting it to Release Management and a highly structured Service Design strategy requires a paradigm shift that very few organizations have made. This paves the way for automation which practically eliminates human error and speeds up the implementation process tremendously.
[evp t=saleitem img=”http://www.networkperformanceinnovations.com/wp-content/uploads/2013/02/Beker.png” last=0 title=”A Case Study – DTS-PO: the ISP for the Department of State field offices.”] When a customer required a change to service, the time from service order to delivery averaged about three months. The technology refresh for the next generation network, FASTNET, resulted in a very complex design due to the unique nature of the requirements. ITIL processes were implemented, and they were continually improved until they became effective and efficient. The Supplier developed an Operational Support System (OSS) that automated service to delivery. The result was service to delivery in minutes without unexpected service disruption. All aspects of FCAPS were also addressed by OSS as part of the system lifecycle. They realized a ROI as well. The OSS automation was key to this achievement.[/evp]
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Find out how to implement a Service Design strategy that leads to automated provisioning.
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