Implement or Improve ITIL Processes with Network Automation
NPI has worked with several multi-billion dollar corporations to help them improve their network management processes. Utilizing state-of-the-art network management tools and techniques, NPI has helped improve network reliability, availability, and ROI. With over 30 years of hands-on experience, NPI is a must for corporations wanting to reduce TCO through improved ITSM.
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Common Misconceptions About ITIL:
[evp t=thirditem img=”http://www.networkperformanceinnovations.com/wp-content/uploads/2013/02/info.png” last=0 title=”Process Framework”]Effectiveness is achieved through better management, but added management could produce a bottleneck instead.[/evp]
[evp t=thirditem img=”http://www.networkperformanceinnovations.com/wp-content/uploads/2013/02/info.png” last=0 title=”Very Costly”]ITIL creates a large amount of management overhead — time planning, documenting, and control gates. Where’s the ROI?[/evp]
[evp t=thirditem img=”http://www.networkperformanceinnovations.com/wp-content/uploads/2013/02/info.png” last=1 title=”Addresses How not What”]ITIL doesn’t address the content of what’s being done. That is often the larger contributor to service disruptions.[/evp]
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Its Time For A Paradigm Shift
Business process based on the ITIL framework should improve efficiency. However, ITIL doesn’t address the content of those processes. Standardizing your network configuration and subjecting it to Release Management and a highly structured Service Design strategy requires a paradigm shift that very few organizations have made. This paves the way for automation which practically eliminates human error and speeds up the implementation process tremendously.
[evp t=saleitem img=”http://www.networkperformanceinnovations.com/wp-content/uploads/2013/02/Beker.png” last=0 title=”A Case Study – DTS-PO: the ISP for the Department of State field offices.”] When a customer required a change to service, the time from service order to delivery averaged about three months. The technology refresh for the next generation network, FASTNET, resulted in a very complex design due to the unique nature of the requirements. ITIL processes were implemented, and they were continually improved until they became effective and efficient. The Supplier developed an Operational Support System (OSS) that automated service to delivery. The result was service to delivery in minutes without unexpected service disruption. All aspects of FCAPS were also addressed by OSS as part of the system lifecycle. They realized a ROI as well. The OSS automation was key to this achievement.[/evp]
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Find out how to implement a Service Design strategy that leads to automated provisioning.
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